For buyers

You were asked to prove a license or a resale certificate before a shop opens its trade prices. Here is what happens to what you send.

Updated 7 September 2026. This guide describes the latest pilot version; the shop’s form shows its actual requirements.

What to send

The professional licence type and issuing authority as printed, including temporary or trainee status.
The number and issuing state exactly as printed, including any leading zeroes.
A supporting file when the shop requires one. Professional form profiles may omit it; resale certificates always need an original. Use a JPEG, PNG or PDF with selectable text, up to 10 MB. For a scanned document, use a readable photo instead.
The name as it appears on the credential, which is not always the business name.
The expiry date. Some credentials, such as a Texas sales-tax permit, have none; the form says when that is allowed.

Use the email address you shop with. After approval, use that account to sign in to the shop. A different email can prevent the shop from linking your application to the right customer.

What happens next

The number is checked against a source configured for your licence class and issuing authority. If you supplied a file, its reading is shown separately. Other classes are checked manually.
A person at the shop looks at what you typed, any document you provided and what the register says, and decides. Ask the shop about its review time.
Keep the private status link shown after submission. The shop can send email updates when mail is configured; if it requests changes, the status page shows the note too.

Nothing is decided by a machine. A register can confirm an exact number and report the status it holds; the shop still decides who it sells to.

Checking on it

The submission confirmation shows a reference like BC-9E6PMRHVR9ST and a link. That page shows where the application stands. Keep the link: it is the only way back in, and anyone who has it can see the state of your application, so treat it as private.

If the shop asks for a change

The status page has a button to send an update. You do not need a new invitation. Before the form opens it asks for the email address on the application. This matches the address you entered; it does not verify ownership of that email account. Keep your status link private.

What is kept, and for how long

The document is scheduled for deletion from its submission date, usually after 90 days. A later decision does not extend that deadline.
What you typed and the decision are retained for review and account administration. The deadline for removing personal details after access closes is still being finalised; it is not the document-deletion deadline.
Names, email addresses, credential numbers and uploaded files are encrypted in BuyerClear’s application storage. Operational data, including status and expiry dates, is also stored; the security page explains the distinction. Nothing about you is sold, shared for advertising, or used to train a model.
The registry lookup sends only the credential number, kind and state, plus professional licence class and issuing authority when supplied. Your name and email are never sent to a state register.
The shop may enable a Shopify decision receipt readable by its other apps. It includes dates, a hash, credential type and expiry, but no uploaded document, license number or raw registry record.

Full detail is in the privacy policy and the security page.

Getting your data removed

Ask the shop you applied to. They control the application and can have it erased; BuyerClear acts on that request and deletes the stored document and details. You can also write to hello@buyerclear.com and we will point the request at the right shop.

If something looks wrong

If the shop says your credential was not found, check the number, leading zeroes, licence class and issuing authority with the shop. Send an update with the number exactly as printed. Not every state publishes a register we can read, so plenty of valid credentials are checked by hand instead.