BuyerClearSupport
Text only, one person, usually same business day. Most questions are answered in the documentation.
Availability and store compatibility
BuyerClear has been submitted for Shopify App Store review. Public installation begins only after Shopify approves and publishes the listing. Tell us your store domain, what you sell, and the professional license classes and states you need to review so we can assess exact compatibility.
Please do not email buyer documents, license numbers or private application links.
Merchants
Write to support@buyerclear.com from the email on your Shopify account. Include your store’s myshopify domain, the screen name and any error code. Do not email buyer documents, licence numbers or private application links. We will agree a safe way to investigate if more detail is needed.
Buyers
If you applied to a shop and have a question about your application, contact that shop. They decide, and they can see the status. If your question is about your data, see the privacy policy or write to hello@buyerclear.com.
What we can do
- Explain a registry result or an evidence signal.
- Retry a stuck background job or a failed Shopify step with you.
- Assess a requested licence class and authority for future registry coverage. Availability depends on the source and is not guaranteed. See coverage.
- Delete or export data on a merchant’s request.
What we do not do
- Approve or decline an application for you.
- Phone calls or screen-sharing sessions.