Support

Text only, one person, usually same business day. Most questions are answered in the documentation.

Merchants

Write to support@buyerclear.com from the email on your Shopify account. Include your store’s myshopify domain, the screen name and any error code. Do not email buyer documents, licence numbers or private application links. We will agree a safe way to investigate if more detail is needed.

Buyers

If you applied to a shop and have a question about your application, contact that shop. They decide, and they can see the status. If your question is about your data, see the privacy policy or write to hello@buyerclear.com.

What we can do

• Explain a registry result or an evidence signal.
• Retry a stuck background job or a failed Shopify step with you.
• Assess a requested licence class and authority for future registry coverage. Availability depends on the source and is not guaranteed. See coverage.
• Delete or export data on a merchant’s request.

What we do not do

• Approve or decline an application for you.
• Phone calls or screen-sharing sessions.