Terms of service

Last updated 19 September 2026.

The service

BuyerClear collects buyer credentials, organises evidence and records your staff’s decisions. It never admits a buyer by itself. A registry match confirms that the source holds an exact identifier and reports whatever status it has; it does not prove that a scanned document is genuine. You remain responsible for who you admit, for the prices you show them and for tax treatment.

Your account

You install BuyerClear into a Shopify store you control. Staff need a current Shopify session to use the app. Free and Core include one deciding reviewer. Existing Volume subscriptions retain multiple deciding reviewers. Decisions are recorded under the staff member’s name. Other authorised staff can still view applications and handle privacy requests.

Fees

Free includes 5 distinct approved buyers and one deciding reviewer. Core is $29/month for additional approved buyers with one deciding reviewer. A place is used on a buyer’s first approval, not on submission; declines and renewals do not use another place. The allowance does not reset monthly. Every paid plan change requires confirmation in Shopify.

Beyond the free allowance, approving a new buyer requires a paid plan; reaching the limit never creates a charge automatically.

Paid subscriptions are approved and managed through Shopify’s pricing page, which shows the actual price, billing period and any applicable taxes or discounts before confirmation. BuyerClear does not bill App Store subscriptions outside Shopify. You can cancel or change a paid plan through Shopify; the change follows the effective date Shopify displays. Existing approved access and privacy tools are not removed by a downgrade. Fees already billed are non-refundable except where required by law or expressly approved by BuyerClear; any approved refund is processed through Shopify.

Your data and your buyers’ data

You own the data your buyers submit through BuyerClear. We process it only to provide the service, as described in the privacy policy. You are responsible for telling your buyers why you collect credentials and for handling their requests; we help you fulfil them.

Acceptable use

Do not use BuyerClear to collect data you have no lawful reason to collect, to discriminate unlawfully, or to check credentials for anything other than admitting buyers to your own store.

Availability and changes

We may improve, replace or withdraw features, and outages can happen. We will give merchants reasonable notice of material changes where practical and preserve access to privacy tools and available evidence exports during an orderly service closure.

Liability

The service is provided as is. To the extent the law allows, our liability for any claim is limited to the fees you paid in the three months before the claim. We are not liable for admission decisions, lost sales or tax consequences.

Ending the agreement

Either side can end the agreement at any time. Uninstalling disables app access and tokens; erasure follows Shopify’s shop-redaction request as described in the privacy policy. Either side may end it immediately for a material breach.

Questions and disputes

Contact support@buyerclear.com first so we can try to resolve a concern promptly. Nothing in these terms limits rights or remedies that cannot be limited under applicable law. A claim may be brought in a court that has jurisdiction under applicable law.